The theory at the time was someone stole all the card information before they ever reached the store and sat on them, then when the cards get activated at the till they are able to spend it before it gets used by the legitimate customer. (Of course at the time the place I worked also Activated the gift card when they were scanned at the till but before payment, so people would just grab a bunch of gift cards and wait for the cashier to scan them then grab them and run) I worked retail and we would store these locked up /behind the till and still have issues with customers buying them only to find $0 balance. This is an old issue with Vanilla, I had to deal with it back in 2013. Here, please treat others with respect, stay on-topic, and avoid self-promotion.Īlways do your own research before acting on any information or advice that you read on Reddit. Get your financial house in order, learn how to better manage your money, and invest for your future. Banking Megathread: FDIC, NCUA, and your cash.Private communication is not safe on Reddit. Scam alert: Ignore any private messages or chat requests.Because I can only imagine it being worse for the recipient having to go thru all this to receive their intended gift. I ended up giving my son cash in place of the card. And this is how they treat the unfortunate customer who has purchased one of their cards!! It's just wrong on every level!!! And knowing this exact problem has been occurring and coming from the inside for at least 9 years. He said they would have to do an investigation and he could not tell me that! Knowing I purchased that card. And they still would not tell me if they would refund my money or replace the card when I asked him. On the back burner for 30 days and requiring them to send in all their personal information!. Yet they are putting customers who have paid $100 for a gift card and can prove it. They also know that cards are being sold with digits scratched out on the F & B! It's got to be someone from the inside who is doing this!!! I found complaints from others who also opened a new card with no apparent tampering of the outer cover going back to at least 2014!!! I am far from being the only one who this has happened to. And them needing any more personal information other than my name address and phone number is totally unacceptable!!! That with a copy of the F & B of card and the receipt is more than sufficient! I see on here. That is everything someone needs to commit Identity theft! They also said I need to wait 30 days before giving them a follow up call! In my opinion. And how do I know how they store our personal info. Go there and write your complaint as well. The Consumer Fair Reporting Agency or Consumer Financial Protection Services starts investigating when they see a pattern of the same complaints from consumers. If enough people write their Congressman and the Whitehouse complaint line, something will eventually happen. This company needs to be thoroughly investigated. I read the previous reviews and this is clearly an inside job probably even an outside job too. I informed him if I am not reimbursed or given a new card, I am writing complaints with the Consumer Fair Reporting Agency, BBB, CFPS, and the card company used to pay for the card. He said, "That’s our policy." I said, "Well I trust the back over a credit card company because they are FDIC insured, you are not." I said, "I have a right to request it so if you can’t provide it, you will get the gift card receipt and nothing else." I further explained the bank and major card companies don’t request this information. I said you have the card to look up the transaction so why is it so difficult to confirm the card was purchased with you all! "It is our policy." I said, "Provide me a copy of the policy indicating you need my personal information and I will send it." He stated he can’t send it. I asked him what does my DL and proof of residency have to do with the dispute.
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